Warranty
All tools sold by TrueTool are covered by the manufacturer's warranty. The warranty period is set by the manufacturer — for most items it is 12 months and is shown in the product specifications and the warranty card.
The warranty is confirmed by the warranty card with the date of sale and the proof of purchase (receipt, delivery note or the carrier's waybill).
If the item breaks down
Under the Law of Ukraine "On Consumer Rights Protection" you can contact the manufacturer's authorized service center or the seller.
- Service center. Take the item, the original warranty card and the proof of purchase to an authorized service center in your city. The center will run free diagnostics and issue a conclusion: the item is accepted for warranty repair; the item cannot be repaired — a report is issued and we will replace the item; the fault was caused by the buyer — the warranty does not apply and repair is possible at your expense.
- Through the store. If there is no service center nearby, call our manager using the numbers on the Contacts page and follow the instructions. Send us by Nova Poshta: the complete item, a copy of the proof of purchase, the original warranty card and a free-form statement describing the fault with your phone number. Tell the manager the waybill number. We will pass the item to the service center and let you know when it is ready.
Shipping the item for repair is paid by the buyer. In a warranty case we pay for shipping the repaired or replaced item back to you; otherwise shipping is at the buyer's expense and the repair cost is agreed with you separately.
The warranty does not apply if:
- the warranty card has corrections or illegible entries, or the serial number or ID label is damaged or altered;
- the fault is caused by violating the manual, overloading, improper use, or blunt or unsuitable accessories;
- there is mechanical damage (cracks, dents in the housing or guards), traces of fire or liquids, foreign objects, construction dust or chips inside;
- the power cord or plug is damaged by bending or mechanical impact;
- the item was opened, repaired or modified by unauthorized persons;
- the item was used after a fault appeared;
- the fault was caused by voltage fluctuations, natural disasters or other causes beyond the manufacturer's control;
- for petrol tools — the fault was caused by poor fuel, an incorrect fuel mixture or overheating.
The warranty also does not cover natural wear, consumables and wear parts (brushes, filters, spark plugs, belts, blades, chains, bars, drill bits, discs, chucks, lubricants, etc.) or maintenance work (adjustment, cleaning, replacing consumables).
Under the Law of Ukraine "On Consumer Rights Protection", the item may be replaced or refunded if the service center finds a defect that cannot be fixed, takes more than 14 days to fix, or makes the item substantially different from what was agreed.
Returning and exchanging items of proper quality
Under Article 9 of the Law of Ukraine "On Consumer Rights Protection", you can return or exchange an item of proper quality within 14 days of receipt, not counting the day of purchase, if:
- the item has not been used;
- its appearance, properties, seals, labels and original packaging are preserved;
- the set is complete;
- you have the proof of purchase.
To arrange a return, contact us or use the return form in your account. We refund the money the same way the order was paid within 7 days after receiving and checking the item. Shipping costs for returning an item of proper quality are paid by the buyer.