1. Delivery
We deliver across Ukraine. After you place an order, our manager will contact you to confirm availability, cost and delivery method. Orders with "In stock" items confirmed before 15:00 on a business day are usually shipped the same day, others — on the next business day.
Nova Poshta
- To a branch — usually 1–3 days;
- To a parcel locker — for parcels within the locker's weight and size limits;
- By courier — to your door.
The cost follows Nova Poshta rates depending on weight, dimensions and declared value; the estimate is shown at checkout. We send you the waybill number after shipping; it is also shown in your account.
Ukrposhta
Delivery to a Ukrposhta office by postcode, 2–5 days. The cost follows Ukrposhta rates.
Pickup
Free. The manager will tell you the pickup address and time after confirming the order.
2. Receiving the parcel
You will need the waybill number and a passport or driving licence (at Nova Poshta — also the code from SMS or the app).
When collecting the parcel, be sure to:
- Check the packaging: it must be intact, undamaged and unopened.
- Unpack the parcel and make sure all ordered items are there.
- Check the appearance of the goods: no breakage, dents, cracks or chips.
- Check that the set is complete (see the manual) and the warranty card is included.
- Compare the actual weight of the parcel with the weight in the waybill.
Please note: if you find damage or missing items, file a report (claim) at the carrier's branch right away, take photos and call us without leaving the branch — we will offer a solution. Claims about appearance, packaging or completeness found after the parcel has left the branch are not accepted.
3. Payment
- Card online via LiqPay or Pay by mono — Visa, Mastercard, Apple Pay, Google Pay. Payment takes place on the bank's secure page; the store does not receive your card details.
- PrivatBank installments — for PrivatBank "Universalna" card holders: up to 3 payments with no overpayment.
- monobank installments — for monobank clients: 3 payments with no overpayment, confirmed in the monobank app.
- Cash on delivery — cash or card at a Nova Poshta or Ukrposhta branch. The carrier charges a money transfer fee according to its rates. Orders over UAH 4,000 may require prepayment.
- Bank transfer for companies and sole proprietors — choose this method and enter the company name and EDRPOU / tax ID; the invoice can be downloaded right after checkout. Pay it from the company account or at any bank. Once the payment is received, we ship the goods and send you the waybill number. The invoice and delivery note are enclosed with the goods.
The payment methods and the number of installments available depend on the order amount and items in the cart and are shown at checkout.